Full Services & Repair
Our Repair Facility
At the heart of what we do is our fully equipped repair shop — the only one of its kind in Hawaii dedicated to wastewater and water system equipment. Our team handles scheduled maintenance as well as emergency repairs, restoring performance and minimizing downtime for systems of all sizes.
Complete troubleshooting, repair, and technical support services for all equipment we sell. Our team provides fast, reliable diagnostics, root-cause analysis, equipment restoration, and ongoing maintenance support to minimize downtime, maximize asset performance, and keep essential treatment and conveyance systems operating at peak efficiency.
A fully equipped service facility featuring multiple dedicated workstations, specialty industry tools, and both indoor and outdoor work areas designed to efficiently accommodate repairs of all sizes. From routine maintenance and component rebuilds to complex equipment overhauls, our shop is equipped to deliver high-quality workmanship, reduced turnaround times, and dependable support for critical water and wastewater infrastructure.
Our dedicated outdoor wash-down and refurbishment area is equipped with work benches, sand blasting equipment, and high-pressure washing capabilities to support the thorough cleaning, inspection, and restoration of critical process equipment and components. This specialized workspace enables factory-certified technicians to safely remove debris, corrosion, and buildup, allowing for detailed condition assessments and high-quality repairs that help extend equipment life and restore reliable performance.
Rapid-response repair support is available when equipment failures, process upsets, or system malfunctions threaten operational performance, regulatory compliance, or service continuity. Our team works quickly to diagnose issues, mobilize resources, and implement effective repair solutions that minimize downtime, restore critical functions, and help facilities maintain uninterrupted operation during urgent situations.
Field Service
Our manufacturer-trained field team provides responsive on-site support throughout installation, commissioning, troubleshooting, and repairs. We back our products and solutions with expert technical service — from initial startup to ongoing performance support.
Hands-on assistance with equipment installation, setup, and startup helps ensure systems are commissioned correctly and operating in accordance with design requirements and manufacturer specifications. Our team works alongside contractors, engineers, and facility personnel to verify proper installation, configure equipment settings, troubleshoot startup challenges, and confirm that critical systems are functioning as intended from day one.
Technical diagnostics and troubleshooting are performed directly at your facility to quickly identify and resolve equipment and system performance issues. Our factory-trained technicians utilize specialized testing tools and industry expertise to evaluate equipment condition, determine root causes, and implement effective repair solutions for critical process equipment. By providing on-site service and support, we help minimize downtime, reduce operational disruptions, and restore reliable performance to essential water and wastewater infrastructure as quickly and safely as possible.
Round-the-clock emergency response and remote technical support when immediate attention is required.
Operational testing and system monitoring services help verify that equipment and processes are performing as intended while providing valuable insight into overall system health. Through performance evaluation, operational data review, and field assessments, our team can identify developing issues, validate equipment functionality, and recommend corrective actions that improve reliability, efficiency, and long-term asset performance.
Our team of factory-trained technicians brings more than 75 years of combined experience supporting municipal and industrial water and wastewater facilities. With extensive hands-on knowledge, our technicians provide expert troubleshooting, maintenance, repairs, startups, and performance optimization services that help customers maximize reliability and operational efficiency.
Preventative Maintenance
To help protect your investments and ensure reliable system operation, HES offers preventative maintenance services tailored to your equipment and operating environment. Regular check-ups catch issues early and keep systems running efficiently, saving time and cost over the long run.
Through customized maintenance service packages, we provide scheduled inspections, operational reviews, and condition assessments tailored to the specific needs of each facility. Regular evaluations allow our team to identify potential issues early, recommend corrective actions, and develop long-term maintenance strategies that improve equipment performance, minimize downtime, and help customers maximize the return on their infrastructure investments.
Our performance monitoring and optimization services help customers maximize the return on their infrastructure investments by identifying opportunities to improve system efficiency and reduce energy usage. When equipment upgrades, process improvements, or operational changes qualify for utility-sponsored energy efficiency programs, our team assists customers in identifying and pursuing applicable rebates and incentive opportunities to help offset project costs and accelerate payback.
Replacement Parts
Keeping critical spares on hand — and helping you get what you need quickly — is essential to uptime. HES supplies a broad range of replacement parts for the systems and products we support, backed by inventory expertise and sourcing capabilities.
HES’s inventory of factory-authorized replacement parts and other critical system components help ensure equipment continues to operate as originally designed. By utilizing genuine OEM parts, we help customers maintain proper fit, performance, efficiency, and reliability while reducing the risks associated with non-standard or incompatible components. This commitment to quality supports longer equipment life, improved system performance, and reduced maintenance costs over time.
Assistance with identifying critical spare parts, managing inventory levels, and coordinating parts procurement helps facilities reduce the risk of unexpected downtime and maintain operational readiness. Our team works with customers to evaluate equipment criticality, lead times, maintenance history, and operational requirements to develop intelligent spare parts strategies that ensure essential components are available when needed without overinvesting in unnecessary inventory.
Efficient sourcing and logistics support helps ensure the right replacement parts and equipment arrive where they are needed, when they are needed. Leveraging established manufacturer relationships, supplier networks, and inventory resources, our team coordinates procurement, order tracking, and delivery logistics to minimize delays and keep maintenance, repair, and capital improvement projects moving forward.
Selecting the right replacement part or upgrade component involves more than matching model numbers. Our experienced technical team evaluates system requirements, operating conditions, equipment history, and performance objectives to recommend solutions that support long-term reliability and operational efficiency. Whether replacing worn components or implementing modernization upgrades, we help ensure every recommendation aligns with both immediate needs and future system goals.